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David Jones Online Induction Program

As Australia's oldest department store and the oldest department store in the world still trading under its original name, David Jones is an Australian institution.

In keeping with their reputation, David Jones believed it to be essential to continue its long history of excellence in its approach to employee induction. To reinforce their “great place to work” message and strategy to attract and retain exceptional talent, it required a high quality online induction program.

The David Jones’ Learning Project Team relied on the ability to adopt an online learning model that would enable the company to maintain the effectiveness of its traditional induction training program. The team recognised that an online platform would have the potential of achieving this objective in an innovative, consistent, and cost-effective way. Equally important was the requirement that any newly developed training must continue to reinforce the reputation and values established by David Jones over their long history. However, if the cost-benefit of providing online induction training couldn't be realised, then future e-learning projects might be jeopardised.

It was essential that this was a successful project for David Jones.

Partnering with Janison

To find a partner for this critical undertaking, the David Jones Learning Project team requested submissions from tender and, after a comprehensive assessment, chose Janison to assist them in delivering a new, customised learning platform. The new platform would include 9 online learning modules for induction training.

The Senior Project Manager provided feedback from the team. “The team were impressed by the personal approach Janison used in demonstrating their products. The knowledge and professionalism of the Janison team instilled the confidence David Jones needed in its preferred partner on their e-learning journey.”

Above all, having successfully delivered e-learning solutions in partnership with hundreds of project teams who have embarked on e-learning journeys for the benefit of over a million users across the globe, Janison appreciates the critical importance of the customer relationship.

"Janison provided a clear, concise and comprehensive submission, met all of our criteria and explained how the Janison learning system would deliver our content in easy-to-understand language, with excellent examples from previous projects".

Key requirements of the project were translating what was in the minds of the David Jones' team, into a workable, functional and effective e-learning solution. Furthermore, the product must have the look and feel of the David Jones brand, be easy-to-access and use, provide accurate reporting on outcomes and integrate seamlessly with existing infrastructure. All of this was finalised, agreed upon and delivered within a tight timeframe.

The David Jones Learning Portal

In May 2010, the David Jones Learning Portal was launched.

“The David Jones Learning Portal has been operational and providing effective induction training since its launch in May 2010. The learner feedback received has been very positive and Administrators have found the Janison system easy-to-use, making the transition to a new training approach very smooth."

"Janison assisted David Jones in making our orientation content come to life for the learner. We went from reading material to interactive content that included videos to reinforce the learning. Janison's commitment and dedication in meeting our tight timeframes is commendable."

"We appreciated the flexibility provided by Janison including the use of Basecamp project management tools to assist us. Janison were willing to listen to our needs, including the creation of custom reporting forms and special email alert functions. They were flexible with the time delays in gaining approval for image use and modifying approved images with corporate branding. All critical issues were met and we were listened to with a willingness to go the extra mile. Towards the end of the project when timeframes contracted, Janison responded quickly with extra resources and rose to the challenge".